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About Failure to Purchase Notice

As a train operating company, Arriva Rail North Limited has a clear duty to enable their customers to obtain their rail tickets in the easiest way possible. Indeed, they have invested in extra facilities right across the North to make this happen, and in addition introduced their own web retailing facility.

Coupled with this, their customers have a duty to use these facilities, and where possible, to be in possession of a ticket before they board the train.

Anyone asking for a ticket from a station, that has a ticket office, will be issued with a ‘Failure to Purchase’ form, which allows within 21 days of receipt for payment for the journey to be made without any penalty, but which clearly explains the relevant rules regarding Byelaw 18 * and points out that the matter will be referred for prosecution should the outstanding amount not be paid, or if they repeat the offence. There is no option to appeal against the ‘Failure to Purchase’ with the Appeals Service. Written mitigation will only be considered if the circumstance falls outside of the condition stated above.

When travelling, please ensure you purchase your ticket at the manned booking office provided. It remains throughout the passenger’s responsibility to ensure they hold and can produce valid travel documents when requested to do so by a member of staff.

* Byelaw 18:
Ticketless travel in non-compulsory ticket areas
(1) In any area not designated as a compulsory ticket area, no person shall enter any train for the purpose of travelling on the railway unless he has with him a valid ticket entitling him to travel.
(2) A person shall hand over his ticket for inspection and verification of validity when asked to do so by an authorised person.
(3) No person shall be in breach of Byelaw 18(1) or 18(2) if:
(i) there were no facilities in working order for the issue or validation of any ticket at the time when, and the station where, he began his journey; or
(ii) there was a notice at the station where he began his journey permitting journeys to be started without a valid ticket; or
(iii) an authorised person gave him permission to travel without a valid ticket.