Independent Revenue Collection and Support

The Independent Appeals Service (IAS) is now known as the Appeals Service (AS) and you will be redirected to their website

Useful Reference Documents

Relevant to Train Operating Companies and Metros regulated by the Department for Transport.

National Rail Conditions of Travel

Penalty Fares Guidelines 2018

Railway (Penalty Fares) Regulations 2018 (valid from 6 April 2018)

AS - Approved - Code of Practice for Appeals

South Western Railways Penalty Fare Scheme Summary

Relevant to Transport for London: Buses, London Underground, London Overground and DLR

The Greater London Authority Act, 1999

TfL Conditions of Carriage

TfL Revenue Enforcement and Prosecutions

TfL Appeals Policy

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